Accessibility Statement

Waterloo Man and Van Website Accessibility Statement

Waterloo Man and Van is committed to providing an accessible online experience for all visitors, including disabled customers and those using assistive technologies. This accessibility statement explains the measures we take to support an accessible Waterloo Man and Van area of service through our website, the standards we aim to meet, and how you can contact us with accessibility requests or feedback.

Our Commitment to Accessibility

We are working to ensure that the Waterloo Man and Van website is accessible and easy to use for as many people as possible. Our goal is to align our website with the Web Content Accessibility Guidelines WCAG 2.1 Level AA. These guidelines are recognised as an international standard for making web content more usable and accessible for everyone, including people with visual, hearing, cognitive, and motor impairments.

As we continue to improve our services in the accessible Waterloo Man and Van area, we treat accessibility as an ongoing priority and regularly review our website to identify and address any barriers that may arise.

Support for Screen Readers and Assistive Technologies

The Waterloo Man and Van website is designed to work with modern screen readers and other assistive technologies. We aim to provide clear and consistent content structure so that visitors who rely on screen readers can understand and navigate the site efficiently.

We use headings, lists, and descriptive text to support logical reading order and to help users skip to relevant sections. Images that convey important information are given meaningful alternative text so that screen reader users can access the same content as sighted users wherever reasonably possible.

Keyboard Navigation and Interaction

Our website is being developed with keyboard-only users in mind so that people who cannot use a mouse can still access our services in the accessible Waterloo Man and Van area. You should be able to navigate most of the site using only your keyboard.

We aim to ensure that all interactive elements, such as menus, buttons, and form fields, are reachable through the keyboard tab order. Where possible, visible focus indicators are provided so users can see which element is currently selected. Keyboard-only users should be able to move through page sections in a logical sequence and submit forms without relying on a pointing device.

Standards and Ongoing Improvements

We aim to comply with WCAG 2.1 Level AA across the main pages and functions of the Waterloo Man and Van website. While we strive to meet these standards, some areas of the site may not yet be fully compliant. This may be due to technical limitations, third-party content, or legacy pages that are still being updated.

We are committed to continuous improvement. As we add or update pages, we work to ensure that new content is accessible and that issues reported by users are assessed and prioritised. Feedback from visitors is an important part of our approach to providing an accessible Waterloo Man and Van area of service online.

Accessibility Requests and Feedback

If you experience any difficulty accessing information on the Waterloo Man and Van website, or if you need information in a different format, we want to hear from you. You can contact us to request assistance, report a problem, or share suggestions about how we can improve your online experience.

When you contact us with an accessibility request, please describe the page or area of the site you were trying to use, the type of device and browser you were using, and the nature of the accessibility issue. This information helps us investigate the problem and work towards a solution.

We will review all accessibility feedback and aim to respond within a reasonable timeframe. Where we are unable to immediately fix an issue, we will try to offer an accessible alternative or provide the information you need in a suitable format.

Future Accessibility Enhancements

Waterloo Man and Van recognises that accessibility is an ongoing process, not a one-time project. We will continue to review our website, update our content, and work towards improving compatibility with assistive technologies. Our intention is to provide a progressively more accessible Waterloo Man and Van area for all website visitors, regardless of ability or technology used.

Your feedback supports our efforts to remove barriers and create a more inclusive online service. We appreciate your time in letting us know where we can do better.